Our customers all have different goals and deal with a diverse range of tasks and challenges. We make a difference by helping our customers get on with their day-to-day business, enabling them to realize their dreams, achieve their goals and seize the opportunities which come their way. Our mission is to work with our customers to prepare the ground for the future. Together we can make good things happen.
Strategy - universal banking services
Arion Bank is a strongly capitalized bank which provides universal banking services to corporations and individuals
- Prime emphasis on corporations and individuals seeking a variety of financial solutions
- Focus on building and strengthening long-term customer relationships by delivering excellent service and tailored solutions
- Operations in the Greater Reykjavík area as well as the largest urban areas around the country
- Contributes to a positive development of the economy and society
- A leading position within the domestic financial market in regards to return on equity, operational efficiency and service offerings
- Arion Bank provides financial services outside of Iceland, mainly to companies related to the seafood industry in Europe and North America
We are a relationship bank which meets the varied needs of our customers by applying our expertise, providing quality services and offering a complete range of financial services. By getting to know our customers and understanding their circumstances we are able to meet their every need. We strive to build and maintain good long-term business relationships with customers and to exceed their expectations.
We place great importance on developing long-term business relationships with customers who require a diverse range of financial services and we provide personal service and customized solutions.
We target long-term success for our customers and provide support where they most need it.
Lean management is integral to our culture. We underline the importance of having effective end-to-end processes across the Bank where the customer is the main focus. We eliminate waste, instability and inflexibility and shorten lines of communication.
We see problems as an opportunity to do better, focusing on finding the root cause and seeking a solution. This is how we learn to do better today than we did yesterday. We apply what we have learned to enhance the customers' experience and satisfaction.
This is how we learn to do better today than we did yesterday. We apply what we have learned to enhance the customers' experience and satisfaction.
This is how we provide better banking.
Arion Bank’s cornerstones provide guidance in our day-to-day work. They are the foundations of the long-term prosperity of both the Bank and our customers. We make a difference, we say what we mean and we get things done.
We make a difference
We lay the basis for our customers' success by getting to know them, their goals and circumstances and we make a difference by offering varied solutions and developing new products. We make a difference in the community by operating a good bank and helping to ensure that Iceland has a financial system which people can rely on. We work together, supporting and relying on one another.
We say what we mean
We say what we mean, show respect and we maintain confidentiality at all times. We work with integrity, are fair and speak our minds. We respect the society we live in and observe sound business practices. This is how we earn the trust of our customers and the community.
We get things done
What matters most is what we get done. We do not avoid difficult tasks but instead get on with them and deal with them professionally. We have the courage to get things done and shoulder responsibility for the tasks we undertake and the decisions we make. We take the first steps, respond quickly and keep people informed of what’s going on.
The way you want it
In today’s rapidly evolving society customers want to be in charge. People want to be able to choose when, where and how they obtain financial services. They want a diverse range of products, customized solutions and options to meet their expectations and requirements.
We react quickly to changing circumstances, new technology and ever-changing demands. Innovation and the continuous development of services are therefore pivotal in meeting our customers’ future needs. We aim to improve people's understanding of personal finance by offering information, instruction professional advice to all age groups. By doing this we can help our customers take better decisions.
We aim to improve people's understanding of personal finance by offering information, instruction professional advice to all age groups. By doing this we can help our customers take better decisions.
We provide professional advice and personal services when it matters most. We also offer express services via our online bank, smart phone app and ATMs. This allows our customers to do their banking how they want and it allows us to maximize the value of our services.
Arion Bank is a leader in terms of profitability, efficiency and product offering and we fully intend to remain at the forefront as a provider of cutting edge financial services for the benefit of our customers.
Together we can make good things happen.